Chargebee: Intermittent API Failures - EU Region

Impact: majorStatus: resolvedStarted 2026-05-20 16:09 UTCResolved 2026-05-20 16:09 UTC (0 min)1 updateSource: stspg.io

Summary

Chargebee reported major-impact intermittent API request timeouts in the EU region between 15:02 UTC and 15:16 UTC. The incident record started and resolved at 2026-05-20 16:09 UTC (computed duration: 0 min); Chargebee said the issue was resolved and services were operating normally.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: hCaptchaThird Party Integrations - hCaptchaAPI Endpoints - API (EU)API (EU)Checkout - Checkout (EU)Checkout (EU)

Timeline of updates

resolved2026-05-20 16:09 UTC
We experienced intermittent API request timeouts in the EU region between 15:02 UTC and 15:16 UTC. The issue has since been resolved, and services are operating normally.

Rewindex changes for this incident

Major incident: Intermittent API Failures - EU Region 2026-05-20 16:09 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Chargebee profile · Recent Chargebee incidents · Markdown · JSON