Changes / Chargebee / Intermittent API Failures - EU Region

Chargebee: Major incident: Intermittent API Failures - EU Region

Summary

Chargebee reported major-impact intermittent API request timeouts in the EU region between 15:02 UTC and 15:16 UTC. The incident record started and resolved at 2026-05-20 16:09 UTC (computed duration: 0 min); Chargebee said the issue was resolved and services were operating normally.

Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.

Major incidentLabel: degradation (model (Jev), 81%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Intermittent API Failures - EU Region
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-05-20 16:09 UTC
AddedResolved time#5
Before: not present
After: 2026-05-20 16:09 UTC
AddedAffected components#6
Before: not present
After: API Endpoints - API (EU), API (EU), Checkout - Checkout (EU), Checkout (EU), hCaptcha, Third Party Integrations - hCaptcha
AddedUpdateresolved#7
Before: not present
After: We experienced intermittent API request timeouts in the EU region between 15:02 UTC and 15:16 UTC. The issue has since been resolved, and services are operating normally.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Intermittent API Failures - EU Region (this change)
Chargebee reported major-impact intermittent API request timeouts in the EU region between 15:02 UTC and 15:16 UTC. The incident record started and resolved at 2026-05-20 16:09 UTC (computed duration: 0 min); Chargebee said the issue was resolved and services were operating normally.
Major incident

All Chargebee changes → · Chargebee profile · Markdown · JSON