# Chargebee: Major incident: Intermittent API Failures - EU Region

**Summary:** Chargebee reported major-impact intermittent API request timeouts in the EU region between 15:02 UTC and 15:16 UTC. The incident record started and resolved at 2026-05-20 16:09 UTC (computed duration: 0 min); Chargebee said the issue was resolved and services were operating normally. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-05-20 16:09 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/3kdmlt5qt4f2](https://stspg.io/3kdmlt5qt4f2)
- [Company: Chargebee](https://rewindex.com/company/chargebee.md)
- Versions: before (none: first archived) → after incident\_version:294/86q7dthhnwhr@440c4ed9b397
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Intermittent API Failures - EU Region
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-05-20 16:09 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-05-20 16:09 UTC
```

**6. Added: Affected components**

```diff
+ API Endpoints - API (EU), API (EU), Checkout - Checkout (EU), Checkout (EU), hCaptcha, Third Party Integrations - hCaptcha
```

**7. Added: Update** (resolved) · 2026-05-20 16:09 UTC

```diff
+ We experienced intermittent API request timeouts in the EU region between 15:02 UTC and 15:16 UTC. The issue has since been resolved, and services are operating normally.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-05-20 16:09 UTC | Major incident: Intermittent API Failures - EU Region (this change) | degradation |

All Chargebee changes: [timeline](https://rewindex.com/company/chargebee/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/if5c04473476d98 · Markdown: https://rewindex.com/change/if5c04473476d98.md · JSON: https://rewindex.com/api/v1/changes/if5c04473476d98 · Generated 2026-10-18T02:29:19.468Z