# Chargebee: Intermittent API Failures - EU Region

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-20 16:09 UTC · Resolved: 2026-05-20 16:09 UTC · Duration: 0 min
- Updates: 1 · Affected components: hCaptcha, Third Party Integrations - hCaptcha, API Endpoints - API (EU), API (EU), Checkout - Checkout (EU), Checkout (EU)
- [Vendor status page: https://stspg.io/3kdmlt5qt4f2](https://stspg.io/3kdmlt5qt4f2)
- [Company: Chargebee](https://rewindex.com/company/chargebee.md)

## Summary

Chargebee reported major-impact intermittent API request timeouts in the EU region between 15:02 UTC and 15:16 UTC. The incident record started and resolved at 2026-05-20 16:09 UTC (computed duration: 0 min); Chargebee said the issue was resolved and services were operating normally. _(machine-written, sol)_
## Timeline of updates

- **resolved** 2026-05-20 16:09 UTC: We experienced intermittent API request timeouts in the EU region between 15:02 UTC and 15:16 UTC. The issue has since been resolved, and services are operating normally.

## Rewindex changes for this incident

- 2026-05-20 16:09 UTC: [Major incident: Intermittent API Failures - EU Region](https://rewindex.com/change/if5c04473476d98.md)


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Canonical: https://rewindex.com/company/chargebee/incidents/86q7dthhnwhr · Markdown: https://rewindex.com/company/chargebee/incidents/86q7dthhnwhr.md · JSON: https://rewindex.com/api/v1/companies/chargebee/incidents/86q7dthhnwhr · Generated 2026-10-18T09:40:56.525Z