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CompaniesChargebeeIncidents

Chargebee: Service Degradation: Location Validation Service Issues

MinorStatus: resolvedStarted Resolved (32 min)2 updatesstspg.io (opens in new tab)

Affected components: API (AU)API Endpoints - API (AU)API Endpoints - API (US)API (US)API Endpoints - API (EU)API (EU)

Timeline of updates

  1. identified

    We are investigating an issue affecting merchants who have Location Validation enabled in their Chargebee settings. Impacted users may experience 5xx errors or failures when attempting to create subscriptions and perform other related API operations. We are working with our third-party provider to resolve this.

    We recommend temporarily disabling the Location Validation option in your Tax Configuration settings.
    ---
    Reference Guide - https://www.chargebee.com/docs/billing/2.0/taxes/eu-vat (opens in new tab)

  2. resolved

    The errors have stopped, and services are currently operational. We are coordinating with our vendor on a permanent fix. If you continue to experience any issues, please reach out to support@chargebee.com.

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Chargebee, started 2026-01-08 20:21 UTC, resolved after 32 min, 2 update(s).

Title
Service Degradation: Location Validation Service Issues
Vendor
Chargebee
Date
URL
https://rewindex.com/company/chargebee/incidents/2csrhfb4cfk9

Chargebee profileRecent Chargebee incidentsAll outages on January 8, 2026Chargebee in January 2026MarkdownJSON