# Chargebee: Service Degradation: Location Validation Service Issues

> Chargebee status incident “Service Degradation: Location Validation Service Issues” on 2026-01-08: impact minor (vendor’s label), 32 min, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/chargebee/incidents/2csrhfb4cfk9
Last updated: 2026-01-08T20:53:28Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-01-08 20:21 UTC · Resolved: 2026-01-08 20:53 UTC · Duration: 32 min
- Updates: 2 · Affected components: API (AU), API Endpoints - API (AU), API Endpoints - API (US), API (US), API Endpoints - API (EU), API (EU)
- [Vendor status page: https://stspg.io/8q3pf0kxrd43](https://stspg.io/8q3pf0kxrd43)
- [Company: Chargebee](https://rewindex.com/company/chargebee.md)

## Timeline of updates

- **identified** 2026-01-08 20:21 UTC: We are investigating an issue affecting merchants who have Location Validation enabled in their Chargebee settings. Impacted users may experience 5xx errors or failures when attempting to create subscriptions and perform other related API operations. We are working with our third-party provider to resolve this. We recommend temporarily disabling the Location Validation option in your Tax Configuration settings. --- Reference Guide - https://www.chargebee.com/docs/billing/2.0/taxes/eu-vat
- **resolved** 2026-01-08 20:53 UTC: The errors have stopped, and services are currently operational. We are coordinating with our vendor on a permanent fix. If you continue to experience any issues, please reach out to support@chargebee.com.

## Cite this

Status incident (vendor impact label: minor) posted by Chargebee, started 2026-01-08 20:21 UTC, resolved after 32 min, 2 update(s).

- Canonical URL: https://rewindex.com/company/chargebee/incidents/2csrhfb4cfk9
- Citation: Chargebee, “Service Degradation: Location Validation Service Issues” (2026-01-08 20:21 UTC). Archived by Rewindex: https://rewindex.com/company/chargebee/incidents/2csrhfb4cfk9 (CC BY 4.0).
- Markdown link: `[Chargebee: Service Degradation: Location Validation Service Issues (2026-01-08)](https://rewindex.com/company/chargebee/incidents/2csrhfb4cfk9)`


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Canonical: https://rewindex.com/company/chargebee/incidents/2csrhfb4cfk9 · Markdown: https://rewindex.com/company/chargebee/incidents/2csrhfb4cfk9.md · JSON: https://rewindex.com/api/v1/companies/chargebee/incidents/2csrhfb4cfk9 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:20:53.176Z