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CompaniesChargebeeIncidents

Chargebee: Clarification on recent customer communication regarding G2 certificate update

No impact listedStatus: resolvedStarted Resolved (38 min)2 updatesstspg.io (opens in new tab)

Affected components: Email Notifications - Email Notifications (EU)Email Notifications (EU)Email Notifications (AU)Email Notifications - Email Notifications (AU)Email Notifications - Email Notifications (US)Email Notifications (US)

Timeline of updates

  1. monitoring

    We’re aware that Chargebee customers may have received a recent email from Chargebee (support@hey.chargebee.com) regarding a certificate update. We want to confirm that the email was an authentic communication from Chargebee.

    Our team is currently reviewing the distribution list to ensure that future communications reach only the intended recipients and are as relevant as possible.

    There is no security or phishing concern associated with this communication, all emails were sent from our verified Chargebee systems.
    We appreciate your understanding as we review this further.

  2. resolved

    This incident has been resolved.

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by Chargebee, started 2025-10-24 03:39 UTC, resolved after 38 min, 2 update(s).

Title
Clarification on recent customer communication regarding G2 certificate update
Vendor
Chargebee
Date
URL
https://rewindex.com/company/chargebee/incidents/9431fsm1mxsj

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