# Chargebee: Clarification on recent customer communication regarding G2 certificate update

> Chargebee status incident “Clarification on recent customer communication regarding G2 certificate update” on 2025-10-24: impact none (vendor’s label), 38 min, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/chargebee/incidents/9431fsm1mxsj
Last updated: 2025-10-24T04:17:04Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-10-24 03:39 UTC · Resolved: 2025-10-24 04:17 UTC · Duration: 38 min
- Updates: 2 · Affected components: Email Notifications - Email Notifications (EU), Email Notifications (EU), Email Notifications (AU), Email Notifications - Email Notifications (AU), Email Notifications - Email Notifications (US), Email Notifications (US)
- [Vendor status page: https://stspg.io/qjdtw2sdgj6k](https://stspg.io/qjdtw2sdgj6k)
- [Company: Chargebee](https://rewindex.com/company/chargebee.md)

## Timeline of updates

- **monitoring** 2025-10-24 03:39 UTC: We’re aware that Chargebee customers may have received a recent email from Chargebee (support@hey.chargebee.com) regarding a certificate update. We want to confirm that the email was an authentic communication from Chargebee. Our team is currently reviewing the distribution list to ensure that future communications reach only the intended recipients and are as relevant as possible. There is no security or phishing concern associated with this communication, all emails were sent from our verified Chargebee systems. We appreciate your understanding as we review this further.
- **resolved** 2025-10-24 04:17 UTC: This incident has been resolved.

## Cite this

Status incident (vendor impact label: none) posted by Chargebee, started 2025-10-24 03:39 UTC, resolved after 38 min, 2 update(s).

- Canonical URL: https://rewindex.com/company/chargebee/incidents/9431fsm1mxsj
- Citation: Chargebee, “Clarification on recent customer communication regarding G2 certificate update” (2025-10-24 03:39 UTC). Archived by Rewindex: https://rewindex.com/company/chargebee/incidents/9431fsm1mxsj (CC BY 4.0).
- Markdown link: `[Chargebee: Clarification on recent customer communication regarding G2 certificate update (2025-10-24)](https://rewindex.com/company/chargebee/incidents/9431fsm1mxsj)`


---
Canonical: https://rewindex.com/company/chargebee/incidents/9431fsm1mxsj · Markdown: https://rewindex.com/company/chargebee/incidents/9431fsm1mxsj.md · JSON: https://rewindex.com/api/v1/companies/chargebee/incidents/9431fsm1mxsj · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:02:44.123Z