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Chargebee: API Service Degradation

Impact: minorStatus: resolvedStarted Resolved (2.2 h)3 updatesSource: stspg.io (opens in new tab)

Affected components: API (AU)API Endpoints - API (AU)API Endpoints - API (US)API (US)API Endpoints - API (EU)API (EU)

Timeline of updates

  1. identified

    We are experiencing intermittent API timeouts in the US region due to an issue with our cloud service provider. We will share further updates as we make progress.

  2. monitoring

    Between 02:00 and 05:40 UTC, we experienced elevated error rates and increased latencies across all regions. During this period, customers may have encountered 5XX errors and slower response times when making API calls. The underlying issue has been resolved by AWS, and all services have fully recovered. We will continue to monitor the platform to ensure ongoing stability.

  3. resolved

    This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Chargebee profile · Recent Chargebee incidents · Markdown · JSON