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CompaniesChargebeeIncidents

Chargebee: Delay in Payment Status Updates

MinorStatus: resolvedStarted Resolved (0 min)1 updatestspg.io (opens in new tab)

Affected components: Webhooks (EU)Webhooks - Webhooks (EU)Webhooks (US)Webhooks - Webhooks (US)Webhooks (AU)Webhooks - Webhooks (AU)

Timeline of updates

  1. resolved

    We received reports that transactions processed through Checkout.com remained in the “In Progress” state in Chargebee, even after being successfully captured at the gateway. This resulted in a temporary delay in updating the payment status in Chargebee for a few merchants using Checkout.com.

    The issue has now been resolved. All affected payments will be processed accordingly, and new transactions are being processed as expected. No action is required from merchants.

    We apologise for any inconvenience this may have caused.

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Chargebee, started 2025-11-06 07:41 UTC, resolved after 0 min, 1 update(s).

Title
Delay in Payment Status Updates
Vendor
Chargebee
Date
URL
https://rewindex.com/company/chargebee/incidents/zncmz5cz91qj

Chargebee profileRecent Chargebee incidentsAll outages on November 6, 2025Chargebee in November 2025MarkdownJSON