Chargebee: Intermittent 5xx Errors in EU Region
Timeline of updates
- resolved
Between 08:52 and 09:14 UTC, an AWS RDS failover caused intermittent 5xx errors, impacting in-app purchases for omnichannel merchants. While the failover itself was completed within 40 seconds, our application continued to experience errors for an extended period. We performed a full server restart, after which the system returned to normal. We apologize for any disruption this may have caused
From Chargebee’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.chargebee.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Chargebee, started 2025-03-21 09:40 UTC, resolved after 0 min, 1 update(s).
- Title
- Intermittent 5xx Errors in EU Region
- Vendor
- Chargebee
- Date
- URL
- https://rewindex.com/company/chargebee/incidents/yxzj45wg6hqj
Chargebee profileRecent Chargebee incidentsAll outages on March 21, 2025Chargebee in March 2025MarkdownJSON