Chargebee: API Service Degradation

Impact: majorStatus: resolvedStarted 2026-07-16 12:56 UTCResolved 2026-07-16 12:56 UTC (0 min)1 updateSource: stspg.io

Summary

Chargebee reported major intermittent API request timeouts in the EU region from 15-7-2026 21:56:00 UTC to 16-07-2026 01:23:55 UTC. The incident record started and resolved at 2026-07-16 12:56 UTC (computed duration: 0 min); Chargebee said services were operating normally.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: API Endpoints - API (EU)API (EU)

Timeline of updates

resolved2026-07-16 12:56 UTC
We experienced intermittent API request timeouts in the EU region during the window from 15-7-2026 21:56:00 UTC to 16-07-2026 01:23:55 UTC. The issue has since been resolved, and services are operating normally.

Rewindex changes for this incident

Major incident: API Service Degradation 2026-07-16 12:56 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Chargebee profile · Recent Chargebee incidents · Markdown · JSON