# Chargebee: API Service Degradation

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-16 12:56 UTC · Resolved: 2026-07-16 12:56 UTC · Duration: 0 min
- Updates: 1 · Affected components: API Endpoints - API (EU), API (EU)
- [Vendor status page: https://stspg.io/vmclbkhfy0x1](https://stspg.io/vmclbkhfy0x1)
- [Company: Chargebee](https://rewindex.com/company/chargebee.md)

## Summary

Chargebee reported major intermittent API request timeouts in the EU region from 15-7-2026 21:56:00 UTC to 16-07-2026 01:23:55 UTC. The incident record started and resolved at 2026-07-16 12:56 UTC (computed duration: 0 min); Chargebee said services were operating normally. _(machine-written, sol)_
## Timeline of updates

- **resolved** 2026-07-16 12:56 UTC: We experienced intermittent API request timeouts in the EU region during the window from 15-7-2026 21:56:00 UTC to 16-07-2026 01:23:55 UTC. The issue has since been resolved, and services are operating normally.

## Rewindex changes for this incident

- 2026-07-16 12:56 UTC: [Major incident: API Service Degradation](https://rewindex.com/change/ief7194f05e0568.md)


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Canonical: https://rewindex.com/company/chargebee/incidents/048r0gxzpkcr · Markdown: https://rewindex.com/company/chargebee/incidents/048r0gxzpkcr.md · JSON: https://rewindex.com/api/v1/companies/chargebee/incidents/048r0gxzpkcr · Generated 2026-10-18T12:41:08.861Z