Companies / Chargebee / incidents

Chargebee: Delays in Data Sync and Payment Statuses

Affected components: Webhooks (US)Webhooks - Webhooks (US)Webhooks (AU)Webhooks - Webhooks (AU)

Timeline of updates

1. monitoring2026-04-09 06:36 UTC

   We are currently monitoring an issue causing background processing delays. As a result, you may notice delays in payment status updates and slower sync times for third-party integrations. Core platform functionality remains completely unaffected, and we have implemented safeguards to maintain overall system stability while we resolve the actual root cause.

2. monitoring2026-04-09 16:37 UTC

   We have successfully deployed a patch to address the underlying issue. We will continue to monitor the system to ensure ongoing stability. Thank you for your patience while we worked to resolve this issue.

3. resolved2026-04-10 11:51 UTC

   We have concluded our monitoring period and observed no further issues. All systems are operating normally. Thank you for your continued patience.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Chargebee profile · Recent Chargebee incidents · Markdown · JSON