Chargebee: API Service Degradation

MinorStatus: resolvedStarted 2026-07-20 13:10 UTCResolved 2026-07-20 13:10 UTC (0 min)1 updatestspg.io

Affected components: API Endpoints - API (US)API (US)

Timeline of updates

resolved2026-07-20 13:10 UTC
We experienced intermittent API request timeouts in the US region between 12:38 UTC and 12:43 UTC. The issue has since been resolved, and services are operating normally.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Oct 17
First version captured 18:22 UTC
In the 2026-10-17 checkpoint, timestamped by FreeTSA and DigiCert on Oct 19, 23:18 UTC. Record hash b0b955114a6491e9…
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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Chargebee, started 2026-07-20 13:10 UTC, resolved after 0 min, 1 update(s).

Title: API Service Degradation
Vendor: Chargebee
Date: 2026-07-20 13:10 UTC
URL: https://rewindex.com/company/chargebee/incidents/hjnwrdlbhhrx

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