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Chargebee: PayPal Service Degradation

MinorStatus: resolvedStarted Resolved (49 min)2 updatesstspg.io (opens in new tab)
Part of an outage event

Cloudflare outage, Nov 18, 2025 · 77 vendors, 81 incidents

Chargebee’s incident started in the same window without naming Cloudflare (timing only, not evidence of a link). (timing only, posted +1 h 2 min vs the first vendor naming Cloudflare)

Swipe sideways to see the whole diagram.

same windowCloudflareown incident not archivedWithin an hour13 vendors, 13 blamed CloudflareStytch, Zed, NordLayer +101 to 4 hours later19 vendors, 19 blamed CloudflareGitLab, Gorgias, Cursor +16Later7 vendors, 7 blamed CloudflareRudderStack, Brex, Maven Central +4Chargebee (this incident)posted +1 h 2 min
same windowCloudflareown incident not archivedWithin an hour13 vendors, 13 blamedCloudflareStytch, Zed, NordLayer +101 to 4 hours later19 vendors, 19 blamedCloudflareGitLab, Gorgias, Cursor +16Later7 vendors, 7 blamed CloudflareRudderStack, Brex, MavenCentral +4Chargebee (this incident)posted +1 h 2 min
Chargebee is outlined in red. Groups show up to a few vendors each; the event page lists every incident.
Mermaid source
flowchart LR
  root["Cloudflare<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>13 vendors, 13 blamed Cloudflare<br/>Stytch, Zed, NordLayer +10"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>19 vendors, 19 blamed Cloudflare<br/>GitLab, Gorgias, Cursor +16"]:::blames
  root --> h4
  later["Later<br/>7 vendors, 7 blamed Cloudflare<br/>RudderStack, Brex, Maven Central +4"]:::blames
  root --> later
  me["Chargebee (this incident)<br/>posted +1 h 2 min"]:::me
  root -.->|"same window"| me

Full event: timeline, evidence and all vendors →

Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.

Affected components: AdyenPayment Gateway Processing - AdyenPayment Gateway Processing - PayPal Payment ServicesPayPal Payment ServicesBraintree Gateway APIPayment Gateway Processing - Braintree Gateway API

Timeline of updates

  1. investigating

    As of 11:32 UTC, PayPal is experiencing a system issue which is impacting multiple payment services. We are continuing to monitor and will post further updates. Status updates: https://paypal-status.com/incident/production

  2. resolved

    This incident has been resolved.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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