# Chargebee: PayPal Service Degradation

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-11-18 12:31 UTC · Resolved: 2025-11-18 13:20 UTC · Duration: 49 min
- Updates: 2 · Affected components: Adyen, Payment Gateway Processing - Adyen, Payment Gateway Processing - PayPal Payment Services, PayPal Payment Services, Braintree Gateway API, Payment Gateway Processing - Braintree Gateway API
- [Vendor status page: https://stspg.io/fhtww13lpx8b](https://stspg.io/fhtww13lpx8b)
- [Company: Chargebee](https://rewindex.com/company/chargebee.md)

## Part of an outage event

- [Cloudflare outage, Nov 18, 2025: 77 vendors, 81 incidents](https://rewindex.com/events/2025-11-18-cloudflare)
- This incident started in the same window without naming Cloudflare (timing only, not evidence of a link). (timing only, posted +1 h 2 min vs the first vendor naming Cloudflare)

```mermaid
flowchart LR
  root["Cloudflare<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>13 vendors, 13 blamed Cloudflare<br/>Stytch, Zed, NordLayer +10"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>19 vendors, 19 blamed Cloudflare<br/>GitLab, Gorgias, Cursor +16"]:::blames
  root --> h4
  later["Later<br/>7 vendors, 7 blamed Cloudflare<br/>RudderStack, Brex, Maven Central +4"]:::blames
  root --> later
  me["Chargebee (this incident)<br/>posted +1 h 2 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **investigating** 2025-11-18 12:31 UTC: As of 11:32 UTC, PayPal is experiencing a system issue which is impacting multiple payment services. We are continuing to monitor and will post further updates. Status updates: https://paypal-status.com/incident/production
- **resolved** 2025-11-18 13:20 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/chargebee/incidents/ln7sjfdskcgp · Markdown: https://rewindex.com/company/chargebee/incidents/ln7sjfdskcgp.md · JSON: https://rewindex.com/api/v1/companies/chargebee/incidents/ln7sjfdskcgp · Generated 2026-10-20T02:20:30.326Z