Companies / commerce
BigCommerce
1,183incidents since 2014-11-13
171major or critical
31in the last 90 days
0silently edited or deleted
Recent notable changes
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: QuickBooks Payments stores cannot transact BigCommerce reported a major Checkout & Payment Processing outage: QuickBooks Payments stores could not transact from 2026-10-05 18:45 UTC to 2026-10-05 22:24 UTC, lasting 3 h 39 min. A fix was deployed; at resolution, BigCommerce said merchants could disconnect and reconnect their QuickBooks. | Major incident | |
| Major incident: Inaccurate product stock on category pages BigCommerce reported a major Storefront incident in which products incorrectly appeared as "out of stock" on category pages, potentially misleading shoppers about availability. It started at 2026-09-23 20:16 UTC and was resolved at 2026-09-23 23:14 UTC, lasting 2 h 57 min; no cause or fix was stated. | Major incident | |
| Critical incident: Contact Center System Outage BigCommerce’s critical contact center outage started at 2026-09-16 09:15 UTC and lasted 6 h 27 min, resolving at 2026-09-16 15:42 UTC. Phone, Chat, and Web cases were initially unavailable, followed by delays or intermittent errors. BigCommerce attributed the disruption to its service provider, which rolled out a fix region by region. | Major incident | |
| Major incident: Unable to export Catalog using Modern Import/Export BigCommerce reported a major Control Panel incident preventing Catalog exports using Modern Import/Export. It started at 2026-09-14 22:09 UTC and was resolved at 2026-09-14 23:14 UTC, lasting 1 h 4 min; no cause or specific fix was stated. | Major incident | |
| Major incident: Single Sign-On (Microsoft) login issue for subset of stores BigCommerce reported a major Control Panel incident affecting Microsoft Azure AD Single Sign-On login for a subset of stores. It started at 2026-08-25 06:56 UTC and was resolved at 2026-08-25 07:25 UTC, lasting 29 min; BigCommerce identified the issue and reported implementing a fix before resolution. | Major incident | |
| Major incident: Payment issues with Cybersource V2 provider BigCommerce reported a major Checkout & Payment Processing outage causing transaction errors for merchants using Cybersource V2, starting 2026-07-16 00:39 UTC and lasting 9 h 53 min. BigCommerce attributed it to a provider outage; Cybersource applied mitigation, and BigCommerce reported no further payment-processing issues when it resolved the incident at 2026-07-16 10:33 UTC. | Major incident | |
| Major incident: Availability Issues BigCommerce reported a major Storefront availability incident affecting a subset of stores, starting at 2026-07-10 21:11 UTC and resolved at 2026-07-11 00:04 UTC, lasting 2 h 52 min. Engineers investigated, but no cause or specific fix was stated. | Major incident | |
| Major incident: Analytics Incident | Major incident | |
| Major incident: Storefront Search Issues for Subset of AU Stores | Major incident |
Full BigCommerce change timeline, with diffs →
Status incident history
BigCommerce status incidents per year
Data table
| Year | Incidents | Major/critical |
|---|---|---|
| 2014 | 10 | 0 |
| 2015 | 105 | 6 |
| 2016 | 119 | 10 |
| 2017 | 79 | 8 |
| 2018 | 95 | 19 |
| 2019 | 126 | 33 |
| 2020 | 79 | 14 |
| 2021 | 69 | 10 |
| 2022 | 105 | 10 |
| 2023 | 113 | 14 |
| 2024 | 101 | 21 |
| 2025 | 79 | 11 |
| 2026 | 103 | 15 |
Incidents per month, last 36 months
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Data table
| Month | Impact | Incidents |
|---|---|---|
| 2023-10 | minor | 6 |
| 2023-10 | none | 4 |
| 2023-11 | major | 1 |
| 2023-11 | minor | 8 |
| 2023-11 | none | 3 |
| 2023-12 | minor | 7 |
| 2023-12 | none | 2 |
| 2024-01 | minor | 8 |
| 2024-01 | none | 2 |
| 2024-02 | major | 1 |
| 2024-02 | minor | 1 |
| 2024-02 | none | 7 |
| 2024-03 | major | 1 |
| 2024-03 | minor | 4 |
| 2024-03 | none | 1 |
| 2024-04 | major | 1 |
| 2024-04 | minor | 7 |
| 2024-04 | none | 3 |
| 2024-05 | minor | 8 |
| 2024-06 | major | 1 |
| 2024-06 | minor | 3 |
| 2024-06 | none | 2 |
| 2024-07 | critical | 1 |
| 2024-07 | major | 3 |
| 2024-07 | minor | 6 |
| 2024-08 | major | 2 |
| 2024-08 | minor | 2 |
| 2024-08 | none | 1 |
| 2024-09 | major | 6 |
| 2024-09 | minor | 4 |
| 2024-09 | none | 2 |
| 2024-10 | critical | 1 |
| 2024-10 | major | 2 |
| 2024-10 | minor | 4 |
| 2024-10 | none | 1 |
| 2024-11 | major | 1 |
| 2024-11 | minor | 6 |
| 2024-12 | major | 1 |
| 2024-12 | minor | 5 |
| 2024-12 | none | 3 |
| 2025-01 | minor | 2 |
| 2025-01 | none | 5 |
| 2025-02 | critical | 1 |
| 2025-02 | major | 1 |
| 2025-02 | minor | 5 |
| 2025-03 | minor | 8 |
| 2025-03 | none | 2 |
| 2025-04 | minor | 1 |
| 2025-04 | none | 1 |
| 2025-05 | minor | 11 |
| 2025-05 | none | 3 |
| 2025-06 | minor | 7 |
| 2025-06 | none | 1 |
| 2025-07 | major | 2 |
| 2025-07 | minor | 1 |
| 2025-07 | none | 2 |
| 2025-08 | major | 2 |
| 2025-08 | minor | 1 |
| 2025-09 | minor | 3 |
| 2025-10 | critical | 1 |
| 2025-10 | minor | 6 |
| 2025-10 | none | 1 |
| 2025-11 | major | 2 |
| 2025-11 | minor | 5 |
| 2025-12 | critical | 1 |
| 2025-12 | major | 1 |
| 2025-12 | minor | 2 |
| 2025-12 | none | 1 |
| 2026-01 | critical | 1 |
| 2026-01 | major | 2 |
| 2026-01 | minor | 5 |
| 2026-01 | none | 1 |
| 2026-02 | minor | 4 |
| 2026-02 | none | 2 |
| 2026-03 | minor | 4 |
| 2026-03 | none | 1 |
| 2026-04 | minor | 7 |
| 2026-04 | none | 4 |
| 2026-05 | major | 3 |
| 2026-05 | minor | 7 |
| 2026-05 | none | 5 |
| 2026-06 | major | 2 |
| 2026-06 | minor | 13 |
| 2026-06 | none | 1 |
| 2026-07 | major | 2 |
| 2026-07 | minor | 6 |
| 2026-07 | none | 5 |
| 2026-08 | major | 1 |
| 2026-08 | minor | 5 |
| 2026-08 | none | 2 |
| 2026-09 | critical | 1 |
| 2026-09 | major | 2 |
| 2026-09 | minor | 4 |
| 2026-09 | none | 1 |
| 2026-10 | major | 1 |
| 2026-10 | minor | 9 |
| 2026-10 | none | 2 |
Silent edits
No silent edits or deletions detected for BigCommerce yet. We compare every 10-minute snapshot of each incident.
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Pricing, trust and legal pages
| Page | URL | Versions | Last changed | Last fetched OK | History |
|---|---|---|---|---|---|
| Pricingpartial | www.bigcommerce.com/essentials/pricing/ | 0 | none yet |
No changes since the first snapshot. Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.
Incident timeline
Latest 100 of 1,183 incidents. Full list: last 90 days · JSON · Markdown