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BigCommerce: Some storefront searches returning incomplete results

Impact: minorStatus: resolvedStarted Resolved (1.5 h)3 updatesSource: stspg.io (opens in new tab)

Affected components: Storefront

Timeline of updates

  1. identified

    Some stores are seeing storefront searches return no results or miss products they should include. We've found the cause and are rolling out a fix.

  2. monitoring

    A fix has been deployed and search results are returning normally for affected stores. We're completing the rollout to the remaining regions and continuing to monitor.

  3. resolved

    A fix has been deployed and storefront search results are back to normal.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). BigCommerce profile · Recent BigCommerce incidents · Markdown · JSON