# BigCommerce: Some storefront searches returning incomplete results

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-14 18:32 UTC · Resolved: 2026-10-14 20:02 UTC · Duration: 1.5 h
- Updates: 3 · Affected components: Storefront
- [Vendor status page: https://stspg.io/j82lvs2h6rf6](https://stspg.io/j82lvs2h6rf6)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **identified** 2026-10-14 18:32 UTC: Some stores are seeing storefront searches return no results or miss products they should include. We've found the cause and are rolling out a fix.
- **monitoring** 2026-10-14 19:53 UTC: A fix has been deployed and search results are returning normally for affected stores. We're completing the rollout to the remaining regions and continuing to monitor.
- **resolved** 2026-10-14 20:02 UTC: A fix has been deployed and storefront search results are back to normal.


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Canonical: https://rewindex.com/company/bigcommerce/incidents/4bsk864kn89p · Markdown: https://rewindex.com/company/bigcommerce/incidents/4bsk864kn89p.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/4bsk864kn89p · Generated 2026-10-18T11:28:41.700Z