BigCommerce: Single Sign-On (Microsoft) login issue for subset of stores

Impact: majorStatus: resolvedStarted 2026-08-25 06:56 UTCResolved 2026-08-25 07:25 UTC (29 min)3 updatesSource: stspg.io

Summary

BigCommerce reported a major Control Panel incident affecting Microsoft Azure AD Single Sign-On login for a subset of stores. It started at 2026-08-25 06:56 UTC and was resolved at 2026-08-25 07:25 UTC, lasting 29 min; BigCommerce identified the issue and reported implementing a fix before resolution.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Control Panel

Timeline of updates

investigating2026-08-25 06:56 UTC
We are currently investigating an issue with Single Sign-On (SSO) login through Microsoft Azure AD. We will post an update when we have more information available.
identified2026-08-25 07:23 UTC
The issue has been identified and a fix is being implemented.
resolved2026-08-25 07:25 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Single Sign-On (Microsoft) login issue for subset of stores 2026-08-25 06:56 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). BigCommerce profile · Recent BigCommerce incidents · Markdown · JSON