# BigCommerce: Single Sign-On (Microsoft) login issue for subset of stores

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-25 06:56 UTC · Resolved: 2026-08-25 07:25 UTC · Duration: 29 min
- Updates: 3 · Affected components: Control Panel
- [Vendor status page: https://stspg.io/lfpjyx2j4wtb](https://stspg.io/lfpjyx2j4wtb)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Summary

BigCommerce reported a major Control Panel incident affecting Microsoft Azure AD Single Sign-On login for a subset of stores. It started at 2026-08-25 06:56 UTC and was resolved at 2026-08-25 07:25 UTC, lasting 29 min; BigCommerce identified the issue and reported implementing a fix before resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-08-25 06:56 UTC: We are currently investigating an issue with Single Sign-On (SSO) login through Microsoft Azure AD. We will post an update when we have more information available.
- **identified** 2026-08-25 07:23 UTC: The issue has been identified and a fix is being implemented.
- **resolved** 2026-08-25 07:25 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-08-25 06:56 UTC: [Major incident: Single Sign-On (Microsoft) login issue for subset of stores](https://rewindex.com/change/id035698bfa40cb.md)


---
Canonical: https://rewindex.com/company/bigcommerce/incidents/mmkc7chjzqhx · Markdown: https://rewindex.com/company/bigcommerce/incidents/mmkc7chjzqhx.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/mmkc7chjzqhx · Generated 2026-10-18T11:40:18.651Z