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BigCommerce: Search is returning server errors for a subset of stores

Impact: minorStatus: resolvedStarted Resolved (2.5 h)5 updatesSource: stspg.io (opens in new tab)

Affected components: Storefront

Timeline of updates

  1. investigating

    We are currently investigating this issue.

  2. identified

    The issue has been identified and a fix is being implemented.

  3. monitoring

    A fix has been implemented and we are monitoring the results.

  4. monitoring

    Search errors are resolved, but we are addressing an indexing delay stemming from this incident. Recent changes for affected stores may take longer to appear in search.

  5. resolved

    This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). BigCommerce profile · Recent BigCommerce incidents · Markdown · JSON