# BigCommerce: Search is returning server errors for a subset of stores

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-05 16:40 UTC · Resolved: 2026-10-05 19:11 UTC · Duration: 2.5 h
- Updates: 5 · Affected components: Storefront
- [Vendor status page: https://stspg.io/n9thvlt5s6gf](https://stspg.io/n9thvlt5s6gf)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **investigating** 2026-10-05 16:40 UTC: We are currently investigating this issue.
- **identified** 2026-10-05 16:45 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2026-10-05 16:47 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2026-10-05 17:50 UTC: Search errors are resolved, but we are addressing an indexing delay stemming from this incident. Recent changes for affected stores may take longer to appear in search.
- **resolved** 2026-10-05 19:11 UTC: This incident has been resolved.


---
Canonical: https://rewindex.com/company/bigcommerce/incidents/x5b20dtf7qp5 · Markdown: https://rewindex.com/company/bigcommerce/incidents/x5b20dtf7qp5.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/x5b20dtf7qp5 · Generated 2026-10-18T10:38:46.565Z