Companies / BigCommerce / incidents

BigCommerce: Issue impacting checkout on a subset of stores

Affected components: Checkout & Payment Processing

Timeline of updates

1. investigating2026-07-09 22:54 UTC

   Commerce Engineers are investigating an issue affecting some stores using shipping zones configured for a selection of states/provinces, which may cause errors on the checkout page. Our team is actively investigating and working on a fix.

2. investigating2026-07-09 22:56 UTC

   We are continuing to investigate this issue.

3. identified2026-07-10 01:14 UTC

   Commerce engineers identified the cause of checkout errors affecting some stores using state/province shipping zones. We'll confirm once fully resolved.

4. monitoring2026-07-10 02:51 UTC

   A fix has been implemented and we are monitoring the result.

5. resolved2026-07-10 03:30 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). BigCommerce profile · Recent BigCommerce incidents · Markdown · JSON