# BigCommerce: Issue impacting checkout on a subset of stores

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-09 22:54 UTC · Resolved: 2026-07-10 03:30 UTC · Duration: 4.6 h
- Updates: 5 · Affected components: Checkout & Payment Processing
- [Vendor status page: https://stspg.io/kdn6qsxmtb9c](https://stspg.io/kdn6qsxmtb9c)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **investigating** 2026-07-09 22:54 UTC: Commerce Engineers are investigating an issue affecting some stores using shipping zones configured for a selection of states/provinces, which may cause errors on the checkout page. Our team is actively investigating and working on a fix.
- **investigating** 2026-07-09 22:56 UTC: We are continuing to investigate this issue.
- **identified** 2026-07-10 01:14 UTC: Commerce engineers identified the cause of checkout errors affecting some stores using state/province shipping zones. We'll confirm once fully resolved.
- **monitoring** 2026-07-10 02:51 UTC: A fix has been implemented and we are monitoring the result.
- **resolved** 2026-07-10 03:30 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/bigcommerce/incidents/h6r8l9pctb7m · Markdown: https://rewindex.com/company/bigcommerce/incidents/h6r8l9pctb7m.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/h6r8l9pctb7m · Generated 2026-10-18T11:37:13.004Z