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ChangesBigCommerceSome Android shoppers on headless storefronts may be unable to reach checkout

BigCommerce: Major incident: Some Android shoppers on headless storefronts may be unable to reach checkout

Major incidentoutage (model (Jev), 99%)Changed Detected status.bigcommerce.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what BigCommerce removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Some Android shoppers on headless storefronts may be unable to reach checkout
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: investigating
AddedStart time#4
Before: not present
After: 2026-10-26 12:07 UTC
AddedAffected components#5
Before: not present
After: Storefront
AddedUpdateinvestigating#6
Before: not present
After: We are investigating an issue affecting some shoppers on headless storefronts who use Chrome on Android. Since approximately 15:46 UTC on October 25, these shoppers may see an error, or may be blocked after several attempts, when they are redirected to checkout. Storefronts that use standard BigCommerce-hosted checkout pages are not expected to be affected. Our Engineering team is currently investigating this.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

Archive proof

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How the archive is checked, and what it cannot prove.

History of this incident

Monday, October 26

1 rewrite, 2 incident changes

Cite this

Major incident: Some Android shoppers on headless storefronts may be unable to reach checkout on BigCommerce’s status page, changed 2026-10-26 12:07 UTC (change 1 of 3).

Title
Major incident: Some Android shoppers on headless storefronts may be unable to reach checkout
Vendor
BigCommerce
Date
URL
https://rewindex.com/change/i853b5bed548b78

All BigCommerce changesBigCommerce profileMarkdownJSON