# BigCommerce: Major incident: Some Android shoppers on headless storefronts may be unable to reach checkout

> Major incident: Some Android shoppers on headless storefronts may be unable to reach checkout. Detected 2026-10-26 by Rewindex: what changed on BigCommerce’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/i853b5bed548b78
Last updated: 2026-10-26T12:24:39Z

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-26 12:07 UTC · Detected: 2026-10-26 12:24 UTC
- [Source: https://status.bigcommerce.com/incidents/n8gjf566t1jw](https://status.bigcommerce.com/incidents/n8gjf566t1jw)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)
- Versions: before (none: first archived) → after incident\_version:118/n8gjf566t1jw@a82e05475acb
- Change 1 of 3 for this incident

Incident page (full timeline): [Some Android shoppers on headless storefronts may be unable to reach checkout](https://rewindex.com/company/bigcommerce/incidents/n8gjf566t1jw.md)
## What changed

**1. Added: Title**

```diff
+ Some Android shoppers on headless storefronts may be unable to reach checkout
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ investigating
```

**4. Added: Start time**

```diff
+ 2026-10-26 12:07 UTC
```

**5. Added: Affected components**

```diff
+ Storefront
```

**6. Added: Update** (investigating) · 2026-10-26 12:07 UTC

```diff
+ We are investigating an issue affecting some shoppers on headless storefronts who use Chrome on Android. Since approximately 15:46 UTC on October 25, these shoppers may see an error, or may be blocked after several attempts, when they are redirected to checkout. Storefronts that use standard BigCommerce-hosted checkout pages are not expected to be affected. Our Engineering team is currently investigating this.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-26 12:07 UTC | Major incident: Some Android shoppers on headless storefronts may be unable to reach checkout (this change) | outage |
| 2026-10-26 13:43 UTC | [Incident silently edited: Some Android shoppers on headless storefronts may be unable to reach checkout](https://rewindex.com/change/r43b556c1554d0a.md) | Normal progress |
| 2026-10-26 14:24 UTC | [Incident updated: Some Android shoppers on headless storefronts may be unable to reach checkout](https://rewindex.com/change/r5225a2c00c45f5.md) | Normal progress |

Next: [change](https://rewindex.com/change/r43b556c1554d0a.md) · All BigCommerce changes: [timeline](https://rewindex.com/company/bigcommerce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: Some Android shoppers on headless storefronts may be unable to reach checkout on BigCommerce’s status page, changed 2026-10-26 12:07 UTC (change 1 of 3).

- Canonical URL: https://rewindex.com/change/i853b5bed548b78
- Citation: BigCommerce, “Major incident: Some Android shoppers on headless storefronts may be unable to reach checkout” (2026-10-26 12:07 UTC). Archived by Rewindex: https://rewindex.com/change/i853b5bed548b78 (CC BY 4.0).
- Markdown link: `[BigCommerce: Major incident: Some Android shoppers on headless storefronts may be unable to reach checkout (2026-10-26)](https://rewindex.com/change/i853b5bed548b78)`


---
Canonical: https://rewindex.com/change/i853b5bed548b78 · Markdown: https://rewindex.com/change/i853b5bed548b78.md · JSON: https://rewindex.com/api/v1/changes/i853b5bed548b78 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:36:01.332Z