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BigCommerce: Some Android shoppers on headless storefronts may be unable to reach checkout

MajorStatus: resolvededitedStarted Resolved (2.2 h)2 updatesstatus.bigcommerce.com (opens in new tab)

Affected components: Storefront

Timeline of updates

  1. investigatingEdited

    We are investigating an issue affecting some shoppers on headless storefronts who use Chrome on Android. Since approximately 15:46 UTC on October 25, these shoppers may see an error, or may be blocked after several attempts, when they are redirected to checkout.
    Storefronts that use standard BigCommerce-hosted checkout pages are not expected to be affected.
    Our engineering team has identified a likely cause of this issue and is now applying a fix.

  2. resolved

    This incident has been resolved.

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Impact, status and times are the vendor’s own, as last archived. View on status.bigcommerce.com (opens in new tab).

Cite this

Status incident (vendor impact label: major) posted by BigCommerce, started 2026-10-26 12:07 UTC, resolved after 2.2 h, 2 update(s); edited after publishing.

Title
Some Android shoppers on headless storefronts may be unable to reach checkout
Vendor
BigCommerce
Date
URL
https://rewindex.com/company/bigcommerce/incidents/n8gjf566t1jw

BigCommerce profileRecent BigCommerce incidentsAll outages on October 26, 2026BigCommerce in October 2026MarkdownJSON