# BigCommerce: Some Android shoppers on headless storefronts may be unable to reach checkout

> BigCommerce status incident “Some Android shoppers on headless storefronts may be unable to reach checkout” on 2026-10-26: impact major (vendor’s label), 2.2 h, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/bigcommerce/incidents/n8gjf566t1jw
Last updated: 2026-10-26T14:24:03Z

- Impact (vendor’s label): major
- Status: resolved · edited after publishing
- Started: 2026-10-26 12:07 UTC · Resolved: 2026-10-26 14:18 UTC · Duration: 2.2 h
- Updates: 2 · Affected components: Storefront
- [Vendor status page: https://status.bigcommerce.com/incidents/n8gjf566t1jw](https://status.bigcommerce.com/incidents/n8gjf566t1jw)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **investigating** 2026-10-26 12:07 UTC _(edited after publishing)_: We are investigating an issue affecting some shoppers on headless storefronts who use Chrome on Android. Since approximately 15:46 UTC on October 25, these shoppers may see an error, or may be blocked after several attempts, when they are redirected to checkout. Storefronts that use standard BigCommerce-hosted checkout pages are not expected to be affected. Our engineering team has identified a likely cause of this issue and is now applying a fix.
- **resolved** 2026-10-26 14:18 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-10-26 12:07 UTC: [Major incident: Some Android shoppers on headless storefronts may be unable to reach checkout](https://rewindex.com/change/i853b5bed548b78.md)
- 2026-10-26 13:43 UTC: [Incident silently edited: Some Android shoppers on headless storefronts may be unable to reach checkout](https://rewindex.com/change/r43b556c1554d0a.md)
- 2026-10-26 14:24 UTC: [Incident updated: Some Android shoppers on headless storefronts may be unable to reach checkout](https://rewindex.com/change/r5225a2c00c45f5.md)

## Cite this

Status incident (vendor impact label: major) posted by BigCommerce, started 2026-10-26 12:07 UTC, resolved after 2.2 h, 2 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/bigcommerce/incidents/n8gjf566t1jw
- Citation: BigCommerce, “Some Android shoppers on headless storefronts may be unable to reach checkout” (2026-10-26 12:07 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/incidents/n8gjf566t1jw (CC BY 4.0).
- Markdown link: `[BigCommerce: Some Android shoppers on headless storefronts may be unable to reach checkout (2026-10-26)](https://rewindex.com/company/bigcommerce/incidents/n8gjf566t1jw)`


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Canonical: https://rewindex.com/company/bigcommerce/incidents/n8gjf566t1jw · Markdown: https://rewindex.com/company/bigcommerce/incidents/n8gjf566t1jw.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/n8gjf566t1jw · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:20:23.459Z