Companies / BigCommerce / incidents
BigCommerce: B2B Ninja Quote emails are failing to send
Affected components: Email
Timeline of updates
- investigating
We are currently investigating this issue.
- identified
The issue has been identified and a fix is being implemented.
- identified
We are continuing to work on a fix for this issue.
- identified
We've escalated the issue to our third party email service. We're working with them to get this resolved.
- identified
We are continuing to work with the third party email service to get this resolved. The escalation is still ongoing.
- identified
The issue is still under active escalation with the third-party email service provider. We continue to work closely with their team and will share updates as they become available.
- identified
The issue remains under active escalation with the third-party email provider. We're working with their team and will provide updates as soon as they are available.
- monitoring
The issue has been identified and resolved by the third party email service and functionality is restored. We're working on re-triggering the emails that were not sent during this outage.
- resolved
The email issue affecting B2B Ninja is resolved and quotes are sending normally again. Quotes sent during the outage (June 29, 2026, 10:00 PM UTC – July 1, 2026, 6:00 AM UTC) may not have gone out. They appear in the dashboard, but the customer may see them stuck as "pending" on the storefront. To fix an affected quote: open it, click Edit, then click Send Quote. This re-sends the email and restores the customer's view. Quotes already showing as sent need no action. We apologize for the disruption. If a quote still looks wrong after re-sending, contact support.
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). BigCommerce profile · Recent BigCommerce incidents · Markdown · JSON