# BigCommerce: B2B Ninja Quote emails are failing to send

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-06-29 10:00 UTC · Resolved: 2026-07-01 16:00 UTC · Duration: 2 d
- Updates: 9 · Affected components: Email
- [Vendor status page: https://stspg.io/yvd7ldx0bjp3](https://stspg.io/yvd7ldx0bjp3)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **investigating** 2026-06-29 10:00 UTC: We are currently investigating this issue.
- **identified** 2026-06-30 16:11 UTC: The issue has been identified and a fix is being implemented.
- **identified** 2026-06-30 17:50 UTC: We are continuing to work on a fix for this issue.
- **identified** 2026-06-30 18:24 UTC: We've escalated the issue to our third party email service. We're working with them to get this resolved.
- **identified** 2026-06-30 22:59 UTC: We are continuing to work with the third party email service to get this resolved. The escalation is still ongoing.
- **identified** 2026-07-01 01:36 UTC: The issue is still under active escalation with the third-party email service provider. We continue to work closely with their team and will share updates as they become available.
- **identified** 2026-07-01 05:15 UTC: The issue remains under active escalation with the third-party email provider. We're working with their team and will provide updates as soon as they are available.
- **monitoring** 2026-07-01 06:00 UTC: The issue has been identified and resolved by the third party email service and functionality is restored. We're working on re-triggering the emails that were not sent during this outage.
- **resolved** 2026-07-01 16:00 UTC: The email issue affecting B2B Ninja is resolved and quotes are sending normally again. Quotes sent during the outage (June 29, 2026, 10:00 PM UTC – July 1, 2026, 6:00 AM UTC) may not have gone out. They appear in the dashboard, but the customer may see them stuck as "pending" on the storefront. To fix an affected quote: open it, click Edit, then click Send Quote. This re-sends the email and restores the customer's view. Quotes already showing as sent need no action. We apologize for the disruption. If a quote still looks wrong after re-sending, contact support.


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Canonical: https://rewindex.com/company/bigcommerce/incidents/lsm49tz8dh7c · Markdown: https://rewindex.com/company/bigcommerce/incidents/lsm49tz8dh7c.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/lsm49tz8dh7c · Generated 2026-10-18T12:30:45.583Z