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BigCommerce: Impossible to vault payment instrument when credit cart option is disabled in the PayPal Commerce and BigCommerce Payments integrations

Timeline of updates

1. investigating2026-08-04 15:32 UTC

   Commerce Engineers are investigating an issue impacting PayPal Account Vaulted instrument creation when the Credit Cards feature is disabled in the PayPal Commerce and BigCommerce Payments integrations.

2. identified2026-08-04 15:56 UTC

   Commerce Engineers have found the root cause of this issue for both the PayPal Commerce and BigCommerce Payments integrations, and are developing a fix.

3. identified2026-08-04 18:21 UTC

   Commerce engineers are continuing to work on a fix for this issue.

4. identified2026-08-04 20:19 UTC

   Commerce engineers have identified a fix for this issue.

5. resolved2026-08-04 21:28 UTC

   The fix for this issue has been deployed to production and PayPal vaulting is working as expected.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). BigCommerce profile · Recent BigCommerce incidents · Markdown · JSON