# BigCommerce: Impossible to vault payment instrument when credit cart option is disabled in the PayPal Commerce and BigCommerce Payments integrations

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-08-04 15:32 UTC · Resolved: 2026-08-04 21:28 UTC · Duration: 5.9 h
- Updates: 5
- [Vendor status page: https://stspg.io/hvjsk73y8tcc](https://stspg.io/hvjsk73y8tcc)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **investigating** 2026-08-04 15:32 UTC: Commerce Engineers are investigating an issue impacting PayPal Account Vaulted instrument creation when the Credit Cards feature is disabled in the PayPal Commerce and BigCommerce Payments integrations.
- **identified** 2026-08-04 15:56 UTC: Commerce Engineers have found the root cause of this issue for both the PayPal Commerce and BigCommerce Payments integrations, and are developing a fix.
- **identified** 2026-08-04 18:21 UTC: Commerce engineers are continuing to work on a fix for this issue.
- **identified** 2026-08-04 20:19 UTC: Commerce engineers have identified a fix for this issue.
- **resolved** 2026-08-04 21:28 UTC: The fix for this issue has been deployed to production and PayPal vaulting is working as expected.


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Canonical: https://rewindex.com/company/bigcommerce/incidents/my8rbv0d8gcs · Markdown: https://rewindex.com/company/bigcommerce/incidents/my8rbv0d8gcs.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/my8rbv0d8gcs · Generated 2026-10-18T09:38:23.192Z