BigCommerce: Unable to export Catalog using Modern Import/Export

Impact: majorStatus: resolvedStarted 2026-09-14 22:09 UTCResolved 2026-09-14 23:14 UTC (1.1 h)3 updatesSource: stspg.io

Summary

BigCommerce reported a major Control Panel incident preventing Catalog exports using Modern Import/Export. It started at 2026-09-14 22:09 UTC and was resolved at 2026-09-14 23:14 UTC, lasting 1 h 4 min; no cause or specific fix was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Control Panel

Timeline of updates

investigating2026-09-14 22:09 UTC
We are currently investigating this issue.
identified2026-09-14 22:27 UTC
Commerce engineers are continuing to work on a fix for this issue.
resolved2026-09-14 23:14 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Unable to export Catalog using Modern Import/Export 2026-09-14 22:09 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). BigCommerce profile · Recent BigCommerce incidents · Markdown · JSON