# BigCommerce: Unable to export Catalog using Modern Import/Export

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-14 22:09 UTC · Resolved: 2026-09-14 23:14 UTC · Duration: 1.1 h
- Updates: 3 · Affected components: Control Panel
- [Vendor status page: https://stspg.io/vn88jkpyg9nv](https://stspg.io/vn88jkpyg9nv)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Summary

BigCommerce reported a major Control Panel incident preventing Catalog exports using Modern Import/Export. It started at 2026-09-14 22:09 UTC and was resolved at 2026-09-14 23:14 UTC, lasting 1 h 4 min; no cause or specific fix was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-14 22:09 UTC: We are currently investigating this issue.
- **identified** 2026-09-14 22:27 UTC: Commerce engineers are continuing to work on a fix for this issue.
- **resolved** 2026-09-14 23:14 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-09-14 22:09 UTC: [Major incident: Unable to export Catalog using Modern Import/Export](https://rewindex.com/change/iaa8644bb938cd6.md)


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Canonical: https://rewindex.com/company/bigcommerce/incidents/b62hhlqyxzcs · Markdown: https://rewindex.com/company/bigcommerce/incidents/b62hhlqyxzcs.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/b62hhlqyxzcs · Generated 2026-10-18T12:34:42.960Z