Changes / BigCommerce / Unable to export Catalog using Modern Import/Export

BigCommerce: Major incident: Unable to export Catalog using Modern Import/Export

Summary

BigCommerce reported a major Control Panel incident preventing Catalog exports using Modern Import/Export. It started at 2026-09-14 22:09 UTC and was resolved at 2026-09-14 23:14 UTC, lasting 1 h 4 min; no cause or specific fix was stated.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 99%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: Unable to export Catalog using Modern Import/Export
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-09-14 22:09 UTC
AddedResolved time#5
Before: not present
After: 2026-09-14 23:14 UTC
AddedAffected components#6
Before: not present
After: Control Panel
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating this issue.
AddedUpdateidentified#8
Before: not present
After: Commerce engineers are continuing to work on a fix for this issue.
AddedUpdateresolved#9
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Unable to export Catalog using Modern Import/Export (this change)
BigCommerce reported a major Control Panel incident preventing Catalog exports using Modern Import/Export. It started at 2026-09-14 22:09 UTC and was resolved at 2026-09-14 23:14 UTC, lasting 1 h 4 min; no cause or specific fix was stated.
Major incident

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