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BigCommerce: Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores

MinorStatus: resolvededitedStarted Resolved (7.5 h)5 updatesstatus.bigcommerce.com (opens in new tab)

Affected components: Checkout & Payment Processing

Timeline of updates

  1. investigating

    Commerce Engineering is currently investigating reports of orders coming in with incomplete transaction IDs when using Auth.net, causing the Capture Payment button to be missing on the Orders Interface

  2. investigating

    We are continuing to investigate this issue

  3. identified

    The issue has been identified and a fix is being prepared

  4. monitoring

    A fix has been implemented and we are monitoring the results

  5. resolved

    This incident has now been resolved

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived. View on status.bigcommerce.com (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by BigCommerce, started 2026-10-22 20:14 UTC, resolved after 7.5 h, 5 update(s); edited after publishing.

Title
Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores
Vendor
BigCommerce
Date
URL
https://rewindex.com/company/bigcommerce/incidents/lb6wfhrymg3k

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