# BigCommerce: Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores

> BigCommerce status incident “Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores” on 2026-10-22: impact minor (vendor’s label), 7.5 h, 5 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/bigcommerce/incidents/lb6wfhrymg3k
Last updated: 2026-10-23T03:53:57Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-22 20:14 UTC · Resolved: 2026-10-23 03:46 UTC · Duration: 7.5 h
- Updates: 5 · Affected components: Checkout & Payment Processing
- [Vendor status page: https://status.bigcommerce.com/incidents/lb6wfhrymg3k](https://status.bigcommerce.com/incidents/lb6wfhrymg3k)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **investigating** 2026-10-22 20:14 UTC: Commerce Engineering is currently investigating reports of orders coming in with incomplete transaction IDs when using Auth.net, causing the Capture Payment button to be missing on the Orders Interface
- **investigating** 2026-10-22 22:40 UTC: We are continuing to investigate this issue
- **identified** 2026-10-22 23:22 UTC: The issue has been identified and a fix is being prepared
- **monitoring** 2026-10-23 00:51 UTC: A fix has been implemented and we are monitoring the results
- **resolved** 2026-10-23 03:46 UTC: This incident has now been resolved

## Rewindex changes for this incident

- 2026-10-22 22:43 UTC: [Incident updated: Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores](https://rewindex.com/change/r6512d7e55ddfe5.md)
- 2026-10-22 23:23 UTC: [Incident updated: Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores](https://rewindex.com/change/re617d34d1e6093.md)
- 2026-10-23 00:53 UTC: [Incident updated: Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores](https://rewindex.com/change/r9251d552c361bd.md)
- 2026-10-23 03:53 UTC: [Incident updated: Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores](https://rewindex.com/change/r85c7626f7b0843.md)

## Cite this

Status incident (vendor impact label: minor) posted by BigCommerce, started 2026-10-22 20:14 UTC, resolved after 7.5 h, 5 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/bigcommerce/incidents/lb6wfhrymg3k
- Citation: BigCommerce, “Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores” (2026-10-22 20:14 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/incidents/lb6wfhrymg3k (CC BY 4.0).
- Markdown link: `[BigCommerce: Authorize.net orders coming in with an incomplete transaction ID for payments made using a stored instrument affecting a subset of stores (2026-10-22)](https://rewindex.com/company/bigcommerce/incidents/lb6wfhrymg3k)`


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Canonical: https://rewindex.com/company/bigcommerce/incidents/lb6wfhrymg3k · Markdown: https://rewindex.com/company/bigcommerce/incidents/lb6wfhrymg3k.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/lb6wfhrymg3k · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:36:36.367Z