BigCommerce: QuickBooks Payments stores cannot transact

Impact: majorStatus: resolvedStarted 2026-10-05 18:45 UTCResolved 2026-10-05 22:24 UTC (3.7 h)6 updatesSource: stspg.io

Summary

BigCommerce reported a major Checkout & Payment Processing outage: QuickBooks Payments stores could not transact from 2026-10-05 18:45 UTC to 2026-10-05 22:24 UTC, lasting 3 h 39 min. A fix was deployed; at resolution, BigCommerce said merchants could disconnect and reconnect their QuickBooks.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Checkout & Payment Processing

Timeline of updates

identified2026-10-05 18:45 UTC
The issue has been identified and a fix is being implemented.
investigating2026-10-05 18:50 UTC
We are currently investigating this issue.
identified2026-10-05 20:02 UTC
The issue has been identified and a fix is being implemented.
identified2026-10-05 21:34 UTC
We are continuing to work on a fix for this issue.
monitoring2026-10-05 22:16 UTC
we have deployed a fix and are monitoring the issue.
resolved2026-10-05 22:24 UTC
incident resolved, merchants can disconnect and reconnect their quickbooks now

Rewindex changes for this incident

Major incident: QuickBooks Payments stores cannot transact 2026-10-05 18:45 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). BigCommerce profile · Recent BigCommerce incidents · Markdown · JSON