# BigCommerce: QuickBooks Payments stores cannot transact

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-10-05 18:45 UTC · Resolved: 2026-10-05 22:24 UTC · Duration: 3.7 h
- Updates: 6 · Affected components: Checkout & Payment Processing
- [Vendor status page: https://stspg.io/zb1cc7d194ww](https://stspg.io/zb1cc7d194ww)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Summary

BigCommerce reported a major Checkout & Payment Processing outage: QuickBooks Payments stores could not transact from 2026-10-05 18:45 UTC to 2026-10-05 22:24 UTC, lasting 3 h 39 min. A fix was deployed; at resolution, BigCommerce said merchants could disconnect and reconnect their QuickBooks. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-10-05 18:45 UTC: The issue has been identified and a fix is being implemented.
- **investigating** 2026-10-05 18:50 UTC: We are currently investigating this issue.
- **identified** 2026-10-05 20:02 UTC: The issue has been identified and a fix is being implemented.
- **identified** 2026-10-05 21:34 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2026-10-05 22:16 UTC: we have deployed a fix and are monitoring the issue.
- **resolved** 2026-10-05 22:24 UTC: incident resolved, merchants can disconnect and reconnect their quickbooks now

## Rewindex changes for this incident

- 2026-10-05 18:45 UTC: [Major incident: QuickBooks Payments stores cannot transact](https://rewindex.com/change/i4e64c17b39c91e.md)


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Canonical: https://rewindex.com/company/bigcommerce/incidents/c0xc5rmcy9g0 · Markdown: https://rewindex.com/company/bigcommerce/incidents/c0xc5rmcy9g0.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/c0xc5rmcy9g0 · Generated 2026-10-18T11:28:50.906Z