Changes / BigCommerce / QuickBooks Payments stores cannot transact
BigCommerce: Major incident: QuickBooks Payments stores cannot transact
Summary
BigCommerce reported a major Checkout & Payment Processing outage: QuickBooks Payments stores could not transact from 2026-10-05 18:45 UTC to 2026-10-05 22:24 UTC, lasting 3 h 39 min. A fix was deployed; at resolution, BigCommerce said merchants could disconnect and reconnect their QuickBooks.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: QuickBooks Payments stores cannot transact
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-10-05 18:45 UTC
Before: not present
After: 2026-10-05 22:24 UTC
Before: not present
After: Checkout & Payment Processing
Before: not present
After: The issue has been identified and a fix is being implemented.
Before: not present
After: We are currently investigating this issue.
Before: not present
After: The issue has been identified and a fix is being implemented.
Before: not present
After: We are continuing to work on a fix for this issue.
Before: not present
After: we have deployed a fix and are monitoring the issue.
Before: not present
After: incident resolved, merchants can disconnect and reconnect their quickbooks now
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: QuickBooks Payments stores cannot transact (this change) BigCommerce reported a major Checkout & Payment Processing outage: QuickBooks Payments stores could not transact from 2026-10-05 18:45 UTC to 2026-10-05 22:24 UTC, lasting 3 h 39 min. A fix was deployed; at resolution, BigCommerce said merchants could disconnect and reconnect their QuickBooks. | Major incident |
All BigCommerce changes → · BigCommerce profile · Markdown · JSON