# BigCommerce: Major incident: QuickBooks Payments stores cannot transact

**Summary:** BigCommerce reported a major Checkout & Payment Processing outage: QuickBooks Payments stores could not transact from 2026-10-05 18:45 UTC to 2026-10-05 22:24 UTC, lasting 3 h 39 min. A fix was deployed; at resolution, BigCommerce said merchants could disconnect and reconnect their QuickBooks. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-10-05 18:45 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/zb1cc7d194ww](https://stspg.io/zb1cc7d194ww)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)
- Versions: before (none: first archived) → after incident\_version:118/c0xc5rmcy9g0@a1b988b724cc
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ QuickBooks Payments stores cannot transact
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-05 18:45 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-05 22:24 UTC
```

**6. Added: Affected components**

```diff
+ Checkout & Payment Processing
```

**7. Added: Update** (identified) · 2026-10-05 18:45 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**8. Added: Update** (investigating) · 2026-10-05 18:50 UTC

```diff
+ We are currently investigating this issue.
```

**9. Added: Update** (identified) · 2026-10-05 20:02 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**10. Added: Update** (identified) · 2026-10-05 21:34 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**11. Added: Update** (monitoring) · 2026-10-05 22:16 UTC

```diff
+ we have deployed a fix and are monitoring the issue.
```

**12. Added: Update** (resolved) · 2026-10-05 22:24 UTC

```diff
+ incident resolved, merchants can disconnect and reconnect their quickbooks now
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-05 18:45 UTC | Major incident: QuickBooks Payments stores cannot transact (this change) | outage |

All BigCommerce changes: [timeline](https://rewindex.com/company/bigcommerce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i4e64c17b39c91e · Markdown: https://rewindex.com/change/i4e64c17b39c91e.md · JSON: https://rewindex.com/api/v1/changes/i4e64c17b39c91e · Generated 2026-10-18T01:30:01.163Z