Changes / BigCommerce / Inaccurate product stock on category pages
BigCommerce: Major incident: Inaccurate product stock on category pages
Summary
BigCommerce reported a major Storefront incident in which products incorrectly appeared as "out of stock" on category pages, potentially misleading shoppers about availability. It started at 2026-09-23 20:16 UTC and was resolved at 2026-09-23 23:14 UTC, lasting 2 h 57 min; no cause or fix was stated.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 74%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Inaccurate product stock on category pages
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After: major
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After: resolved
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After: 2026-09-23 20:16 UTC
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After: 2026-09-23 23:14 UTC
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After: Storefront
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After: We have received reports of products appearing as "out of stock" on category pages. Commerce engineers are investigating this issue.
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After: We are continuing to investigate this issue.
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After: We are continuing to investigate this issue.
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After: This issue has resolved.
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After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Inaccurate product stock on category pages (this change) BigCommerce reported a major Storefront incident in which products incorrectly appeared as "out of stock" on category pages, potentially misleading shoppers about availability. It started at 2026-09-23 20:16 UTC and was resolved at 2026-09-23 23:14 UTC, lasting 2 h 57 min; no cause or fix was stated. | Major incident |
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