# BigCommerce: Major incident: Inaccurate product stock on category pages

**Summary:** BigCommerce reported a major Storefront incident in which products incorrectly appeared as "out of stock" on category pages, potentially misleading shoppers about availability. It started at 2026-09-23 20:16 UTC and was resolved at 2026-09-23 23:14 UTC, lasting 2 h 57 min; no cause or fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-09-23 20:16 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/gls2fptb1xzp](https://stspg.io/gls2fptb1xzp)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)
- Versions: before (none: first archived) → after incident\_version:118/hj26601r33lz@5305122daa24
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Inaccurate product stock on category pages
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-23 20:16 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-23 23:14 UTC
```

**6. Added: Affected components**

```diff
+ Storefront
```

**7. Added: Update** (investigating) · 2026-09-23 20:16 UTC

```diff
+ We have received reports of products appearing as "out of stock" on category pages. Commerce engineers are investigating this issue.
```

**8. Added: Update** (investigating) · 2026-09-23 21:32 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (investigating) · 2026-09-23 22:30 UTC

```diff
+ We are continuing to investigate this issue.
```

**10. Added: Update** (investigating) · 2026-09-23 23:13 UTC

```diff
+ This issue has resolved.
```

**11. Added: Update** (resolved) · 2026-09-23 23:14 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-23 20:16 UTC | Major incident: Inaccurate product stock on category pages (this change) | degradation |

All BigCommerce changes: [timeline](https://rewindex.com/company/bigcommerce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i0b1476bc6dd3cd · Markdown: https://rewindex.com/change/i0b1476bc6dd3cd.md · JSON: https://rewindex.com/api/v1/changes/i0b1476bc6dd3cd · Generated 2026-10-18T02:31:25.442Z