BigCommerce: Inaccurate product stock on category pages

Impact: majorStatus: resolvedStarted 2026-09-23 20:16 UTCResolved 2026-09-23 23:14 UTC (3.0 h)5 updatesSource: stspg.io

Summary

BigCommerce reported a major Storefront incident in which products incorrectly appeared as "out of stock" on category pages, potentially misleading shoppers about availability. It started at 2026-09-23 20:16 UTC and was resolved at 2026-09-23 23:14 UTC, lasting 2 h 57 min; no cause or fix was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Storefront

Timeline of updates

investigating2026-09-23 20:16 UTC
We have received reports of products appearing as "out of stock" on category pages. Commerce engineers are investigating this issue.
investigating2026-09-23 21:32 UTC
We are continuing to investigate this issue.
investigating2026-09-23 22:30 UTC
We are continuing to investigate this issue.
investigating2026-09-23 23:13 UTC
This issue has resolved.
resolved2026-09-23 23:14 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Inaccurate product stock on category pages 2026-09-23 20:16 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). BigCommerce profile · Recent BigCommerce incidents · Markdown · JSON