# BigCommerce: Inaccurate product stock on category pages

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-23 20:16 UTC · Resolved: 2026-09-23 23:14 UTC · Duration: 3.0 h
- Updates: 5 · Affected components: Storefront
- [Vendor status page: https://stspg.io/gls2fptb1xzp](https://stspg.io/gls2fptb1xzp)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Summary

BigCommerce reported a major Storefront incident in which products incorrectly appeared as "out of stock" on category pages, potentially misleading shoppers about availability. It started at 2026-09-23 20:16 UTC and was resolved at 2026-09-23 23:14 UTC, lasting 2 h 57 min; no cause or fix was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-09-23 20:16 UTC: We have received reports of products appearing as "out of stock" on category pages. Commerce engineers are investigating this issue.
- **investigating** 2026-09-23 21:32 UTC: We are continuing to investigate this issue.
- **investigating** 2026-09-23 22:30 UTC: We are continuing to investigate this issue.
- **investigating** 2026-09-23 23:13 UTC: This issue has resolved.
- **resolved** 2026-09-23 23:14 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-09-23 20:16 UTC: [Major incident: Inaccurate product stock on category pages](https://rewindex.com/change/i0b1476bc6dd3cd.md)


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Canonical: https://rewindex.com/company/bigcommerce/incidents/hj26601r33lz · Markdown: https://rewindex.com/company/bigcommerce/incidents/hj26601r33lz.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/hj26601r33lz · Generated 2026-10-18T12:35:48.381Z