Companies / BigCommerce / incidents

BigCommerce: Stalled catalog import/export

Affected components: Control Panel

Timeline of updates

1. investigating2026-07-23 23:02 UTC

   Investigating - Commerce Engineers are currently investigating an issue around out of memory error for catalog import/export impacting a subset of stores.

2. monitoring2026-07-23 23:57 UTC

   Monitoring – Commerce Engineers have mitigated an out-of-memory issue impacting Catalog Import/Export for a subset of stores. We are currently observing system stability before marking the incident as resolved.

3. resolved2026-07-24 10:32 UTC

   Commerce Engineers identified that additional remediation was required during the monitoring period. The issue affecting Catalog Import/Export for a subset of stores has now been fully resolved, and the system is operating normally.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). BigCommerce profile · Recent BigCommerce incidents · Markdown · JSON