# BigCommerce: Stalled catalog import/export

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-23 23:02 UTC · Resolved: 2026-07-24 10:32 UTC · Duration: 12 h
- Updates: 3 · Affected components: Control Panel
- [Vendor status page: https://stspg.io/h3s5rxnkw3w5](https://stspg.io/h3s5rxnkw3w5)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **investigating** 2026-07-23 23:02 UTC: Investigating - Commerce Engineers are currently investigating an issue around out of memory error for catalog import/export impacting a subset of stores.
- **monitoring** 2026-07-23 23:57 UTC: Monitoring – Commerce Engineers have mitigated an out-of-memory issue impacting Catalog Import/Export for a subset of stores. We are currently observing system stability before marking the incident as resolved.
- **resolved** 2026-07-24 10:32 UTC: Commerce Engineers identified that additional remediation was required during the monitoring period. The issue affecting Catalog Import/Export for a subset of stores has now been fully resolved, and the system is operating normally.


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Canonical: https://rewindex.com/company/bigcommerce/incidents/0bjb2dnq0ky0 · Markdown: https://rewindex.com/company/bigcommerce/incidents/0bjb2dnq0ky0.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/0bjb2dnq0ky0 · Generated 2026-10-18T10:30:56.699Z