BigCommerce: Some products are not searchable in Storefront
Affected components: Storefront
Timeline of updates
- investigating
The issue causing some storefront searches to return incorrect results, including missing products and unexpected in-stock filtering. Our engineers are investigating the cause.
- identified
The cause of some storefront searches returning incorrect results, including missing products and unexpected in-stock filtering, has been identified. Our engineers are actively working on a resolution. We will post another update as soon as it is in place.
- resolved
The issue causing some storefront searches to return incorrect results, including missing products and unexpected in-stock filtering, has been resolved. A fix has been rolled out and search results should now be returning to normal.
Changes Rewindex caught on this incident
- Incident updated: Some products are not searchable in Storefront
- Incident updated: Some products are not searchable in Storefront
Archive proof
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Rewindex captured this after the last checkpoint; the next run () commits it.
Impact, status and times are the vendor’s own, as last archived. View on status.bigcommerce.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by BigCommerce, started 2026-11-04 18:41 UTC, resolved after 1.9 h, 3 update(s); edited after publishing.
- Title
- Some products are not searchable in Storefront
- Vendor
- BigCommerce
- Date
- URL
- https://rewindex.com/company/bigcommerce/incidents/5ct99gc48bg9
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